The site may not work properly if you don't, If you do not update your browser, we suggest you visit, Press J to jump to the feed. I am waiting for the game the end in my favor when I get a connection error and get booted out. If you’re unhappy with a Magic Online purchase, we’re able to reimburse the purchase price of most objects sold if they meet the following eligibility requirements: I filled out a bug report, however I do not know if that is enough. Press question mark to learn the rest of the keyboard shortcuts. How is WOTC supposed to know if you’re just make my this up to recoup your costs? feels bad to lose a game due to a glitch. Refund Policy Follow. Sure! MTG Arena; Payments; Payments; Related articles Event Prize Support FAQ; Refund Policy; How do I update my payment information? Click here for help on finding which client you are using. Client Type: Right now we support two versions of the Magic Online client. Press J to jump to the feed. It’s open beta and you don’t know the risk you’re taking? Resulting strait out double loss on the first game. I was back at 2-2 and was able to hit play. Are they supposed to refund everyone that gets a bit of lag and take everyone’s word for it? The subreddit for anything concerning the Magic the Gathering: Arena! How do I make purchases with other currencies? Looks like you're using new Reddit on an old browser. share. it sat like this for like 10 minutes, All I did was surveil an island to the graveyard!?!?!? Store, Purchases, and Collection FAQ; Why does the store appear disabled? save hide report. :). I am pretty sure I would have noticed no service since I had youtube open in the background. Was a very interesting glitch, where I main phased a whispering agent and it just completely locked me out of the game requiring me to close it and open it. Any one else counter this odd glitch? This thread is archived. I was a in middle of a match where I was clearly ahead and going to win. My opponent during the entire match was slow playing (using up all his clock before his move). I don't really care, but I reported the bug none the less. I played another match and lost. Kinda bumbed out because I was going to win the glitched match and go at least 3 wins. I was a in middle of a match where I was clearly ahead and going to win. Here’s a quick breakdown of each of the fields on that form. New comments cannot be posted and votes cannot be cast. Obviously my internet is working just fine *shrug* and even if I lagged. By using our Services or clicking I agree, you agree to our use of cookies. Cookies help us deliver our Services. ; Event ID: Unique ID for your tournament that is seven digits in length and begins with a number 7. How do I send in a ticket to request compensation? Yes you can file a ticket with customer support, New comments cannot be posted and votes cannot be cast. I’m having trouble filling out the form. 50% Upvoted. I quickly resume the game and to my surprise it is if it never happened. Back to my main question, is there a way to file for compensation and get some gems back? The subreddit for anything concerning the Magic the Gathering: Arena! :) 3 comments. My opponent during the entire match was slow playing (using up all his clock before his move). How do I send in a ticket to request compensation? Why did it give me 2 losses and lagged me out for 10 minutes? Can I get some help? Sealed pool 2-2. Was a very interesting glitch, where I main phased a whispering agent and it just completely locked me out of the game requiring me to close it and open it. Question. How do you know you weren’t lagging? I was ready to report him when all of a sudden he uses up all his clock and the game just sits there. Is there a way to file for compensation? Resulting strait out double loss on the first game. I was ready to report him when all of a sudden he uses up all his clock and the game just sits there. Those are good questions, I wish I had answers. Are refunds even promised in the Terms and Conditions? Press question mark to learn the rest of the keyboard shortcuts. To request the reimbursement of a purchase that meets the requirements below, please click here.